Refund & Returns Policy

We want you to love what you ordered. If you do not, you have 30 days from delivery to request a return.

Eligibility

The item must be unused and in its original packaging.

You must have proof of purchase (your order number is enough).

Personal care items that have been opened cannot be returned for hygiene reasons.

Starting a return

Email support@my-store.example with your order number and the reason for the return. We reply with return instructions within one business day. Do not send items back before contacting us.

Refunds

Once your return is received and inspected, we notify you by email and issue the refund to your original payment method within 5 to 10 business days. How quickly it appears depends on your bank.

Damaged or wrong items

If we sent the wrong item or it arrived damaged, we cover the return entirely and send a replacement or full refund. Just send a photo.

Exchanges

The fastest way to exchange is to request a refund for the original item and place a new order for the one you want.