Contact Us

We are a small team and we answer every message ourselves.

Customer support

Email: support@my-store.example

Hours: Monday to Friday, 9am to 6pm (UTC)

Typical reply time: under 24 hours, often much faster

Before you write

If your question is about where an order is, have your order number ready — it starts with MS- and is on your confirmation page and email.

Wholesale and partnerships

For bulk orders, affiliate partnerships or press enquiries, email support@my-store.example with "Wholesale" in the subject line.